Associations: Toll-Free Inbound Programs
Inbound programs help establish an association's presence among its members by giving them a phone number to call for answers, services or needed products. An association must be useful to survive and toll-free connections for members to obtain help are one means to achieve that objective.
Live Operator Programs
Use of live operators for incoming calls
from members provides the human touch and the ability to respond to
questions. CapAd Communications has a variety of toll-free programs
that provide 24-hour coverage and 7-days a week service. Membership
renewal and upgrades, sale of periodicals or other materials, and
attendance or sale of exhibit space at conventions are among the types
of programs we offer.
Interactive Voice Response
An exciting development for association
communications is the use of Interactive Voice Response (IVR) systems.
IVR technology provides an association with a wealth of automated
help service for its members making better use of the toll-free number.
Members use their phone keypad to access information, update records,
and make patch-through calls to legislators.
IVR systems are easy to maintain and update onsite. IVR technology allows you to cut costs while increasing member services.
CapAd Communications can help you create an IVR environment for your toll-free number that meets the needs of your membership, including:
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