Corporate: Inbound Programs

Live Operators. When clients call into a toll-free number, the live operator or automated response is an "inbound" program. Inbound calling programs are an integral part of any business plan to enlarge market presence. Inbound calling programs establish a physical presence for a business or association and allow easy customer access for sales, help, and customer information.

CapAd Communications inbound programs include:

• Toll-free number programs with 24-hour coverage, 7-days a week
• Sales and lead generation
• Live operator, interactive voice response, or a hybrid of both services
• End-user support desk: inquiries, information requests including up-selling and cross selling while handling customer issues
• Third party verification
• Direct mail, e-mail, fax, and fulfillment follow-up

Interactive Voice Response (IVR) systems are excellent low cost solutions for account status, information fax-back, data gathering, inbound surveys, third party verification, inventory management, sweepstakes, sales, and automated operator services. Your IVR system can be fully automated or allow operator intervention at any point.

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